Welcome to BT STREAM. This information is provided to guide BT people through the
STREAM stress self assessment process. It is important that you take a few moments
to read these instructions, so that you understand how STREAM can help you and what
we are aiming to achieve.
Stress is defined as “excessive or intolerable pressure leading to physical or psychological
effects on the human body”. It is of increasing concern in modern life and is an
area we must deal with as a business and a responsible employer.
STREAM is designed to help you and your line manager to decide if you are under stress
and, if you are, what to do about it.
Pressure can generally be regarded as a useful or even beneficial aspect of life.
Put under pressure, people can perform better and more efficiently. However, when
a person perceives that they are being overloaded, pressure can become stress and
there is no benefit. No level of stress is good and the performance of anyone who
is stressed is likely to decline. The chart below summarises the difference between
pressure and stress, and shows how one can lead to the other.
Pressure – performance curve
We want to help where we can with any of your sources of stress. Completing this
assessment will help us to provide the assistance you need.
STREAM is intended to help BT people maintain their well being by identifying sources
of stress. It is designed to help both you and your manager work through and resolve
It is important that you feel comfortable discussing these issues with your line
manager. If you feel unable to do so, you have the right to discuss them directly
with your second line manager so when we refer to ‘selected line manager’ in this
guidance, this could mean your first or second line manager, whichever one you select.
You may also want to talk to a counsellor. If so, please contact the Employee Assistance
Programme (EAP) on 0800 9176767 (a confidential, 24 hour service for BT people).
STREAM will provide an assessment of your personal stress level and highlight areas
where you may be under stress.
The objective is to help you and your selected line manager identify why you are
being stressed, and to agree on what you and BT will do to manage and reduce your
Management of the information
The information you provide will be used to compile the report for you and your line
manager. Your actual answers will never be seen by your selected line manager or
anyone else. Instead the report he/she receives will provide an overall stress risk
rating and guidance for managing stress.
We have designed the process so that your name and EIN will be removed from the database
as soon as your selected line manager confirms action has been taken following receipt
of the report. In this way we can guarantee your answers will remain confidential
between you and your line manager.
You should be aware that BT will also use anonymised results from all assessments
to measure and manage the levels of stress throughout the organisation.
Completing the assessment
Your line manager may brief you on the process and why this is being offered to you.
This may follow a Return to Work interview if you have been absent from work.
If you agree to go ahead, you will be asked to complete the STREAM questionnaire
in a quiet and private environment. Using your answers to a series of multiple choice
questions, STREAM will assess your level of stress and highlight areas that may be
causing that stress.
At the beginning of the assessment you will be asked to select your first or second
line manager as your selected line manager.
The line manager’s report, which is produced following your assessment, will go only
to your selected line manager.
When it’s finished, you will receive via email (or on screen if you don’t have email)
your personalised stress rating and a brief report. The stress rating (green, amber
or red) indicates your personal stress level.
Your selected line manager will also receive a report, showing your stress rating
and providing guidance on the areas which may need to be addressed.
Your actual answers will always remain confidential.
You and your selected line manager may need to arrange a 1:1 meeting to discuss your
STREAM report so that an action plan can be developed and agreed.
You could agree to complete the STREAM assessment again by an agreed date, to identify
improvements made, together with any continuing actions required.
For more detailed information and training on managing pressure, enter the Route
to Learn site (http://route2learn.intra.bt.com/)and select one of the following
stress-related training packages:
43110 Self-Development: Balancing Your Personal and Professional Life
E43006 Stress Management: Fundamentals for Employees
HMM0117 Managing Workplace Stress
SKPD8114 Coping With Stress
SKPD0182 Success Over Stress
NI-PERSCOMMSTUPO-OPEN Managing Stress to Thrive Under Pressure
For information - further background to the STREAM project
BT has developed the STREAM project from scratch, as part of the company’s three
tier approach to managing pressure in the workplace. These three tiers are discussed
in detail on the Managing Pressurewebsite, but in summary they are;
Primary tier – minimising workplace stress through effective job and workplace design
Secondary tier – identifying organisational hotspots for stress and providing individuals
with personalised assessment and advice
Tertiary tier – providing remedial support to those suffering from stress and helping
them back into the workplace
STREAM has been developed with the consultancy services of a leading psychiatrist
from Kings College London. The programme comprises two elements
A set of questions focused on identifying stressors within the BT environment; these
are specific to the company
A set of questions designed to assess an individual’s current level of stress; called
the GCHQ 12 questions, these are a established method to assess stress
The development of STREAM coincided with the publication of the Health & Safety Executive’s
Management Standards on Workplace Stress. The decision was made to shape the STREAM
questions within the HSE’s categories, as detailed in the Management Standards. These
You will see in any red or amber rated reports, that STREAM uses these categories
to highlight possible sources of stress for the individual.
HSE have endorsed the STREAM question set as an appropriate means for identifying
stress within these six categories.